Who can help me?

Q. How do I contact my advisor?

A. After you are admitted to the university, an academic advisor is assigned to you. You will find your advisor's contact information located on your portal homepage. For full time academic advisors' contact information at different colleges visit Academic Advising Web page. If you don’t have an assigned advisor, you can call the College of Management (612-373-2739) and ask to talk with the advisor of the day.

Q. What can I expect from my advisor?

A. You can expect assistance with your program, answers to your questions, or referrals to the appropriate resources. An advisor can be a resource for who to contact for your various questions. An advisor is your liaison with faculty and administration if you have questions or concerns. Your advisor can assist you in understanding your GELS worksheet and major checklist. They can answer questions about choosing a major and how to declare your major. An advisor is available to you to assist you with program decisions and registration. You should expect your advisor to respond to you via phone or email within 48 working hours with either an answer, a referral, or a date when they can get back to you if it is during a busy registration period.

Q. How do I contact my instructor?

A. Your syllabus should have contact information for your instructor. Otherwise, you can reference the faculty and staff web directory.

Q. Is tutoring available?

A. Yes, tutoring is available in accounting, economics, finance, math, statistics, writing, and computer programming language. Tutoring services information is available on the web.

Q. What are my responsibilities as a student?

A. You are in charge of your education. Ask questions if you don’t understand what you have read or have been told. Be proactive in seeking assistance for making program/registration decisions. Track your own progress and check with an advisor to make certain you are choosing the appropriate courses for your major. If you have concerns or difficulties with courses, instructors, policies or procedures, bring this up with an advisor to assist you in finding a solution. Students are responsible for understanding and complying with drop, withdrawal, registration, and graduation dates and deadlines. Students are responsible for attending classes, completing assignments and tests, their own time management and study skills, and communicating with instructors if concerns arise. Students are responsible for making arrangements with their instructors if they need to miss class.

Q. How do I get into a closed class?

A. Watch the web for any course openings. Students are dropped for non-payment, which may be your opportunity to get into course.

Q. Who can help me if I have a complaint?

A. There are a variety of offices that can help you depending upon your complaint.
Appealing a grade: First discuss the problem with your instructor. If your disagree with the outcome, you can take the concern to the Department Chair. If this isn't satisfactory, the next step is the Dean of the College, and finally Anne Phibbs, Student Services 651-772-7648 anne.phibbs@metrostate.edu

Financial Aid appeals/complaints:
TBA

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